IT Support
Shared Service Delivery (SSD) can help students with a wide range of issues. Email us on sidssd@sruc.ac.uk or call 0131 535 4444
SRUC takes a blended learning approach to delivery of its programme of study.
This means our programmes follow a mix of on campus and online activities. This allows us to focus on campus activities on active and interactive learning.
Please complete this form to help us make sure that you have all of the IT resources that you need to take part in your studies.
IT resource assessment form
Setting up your accounts
Student account
The first thing you will need to do is access your student account. You will need your password and student number. Your username to access SRUC systems is the same as your student number and your password will have been emailed to you previously. Read more about staying safe and managing your password in our IT account guide.
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Your email account
Everyone at SRUC is provided with an Outlook email account, which is an application in Office 365. Your student email account will be valid for the duration of your study. By using Office365 you are able to access your emails from any device at any time. Email addresses are formatted as studentnumber@student.sruc.ac.uk.
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Saving your files
At SRUC, we use OneDrive as part of Office 365 to save files securely and easily. You can access these files at any time from any device, without a need to connect to the SRUC network. You will also have access to network drives to store information on, but this will only be available when you are on campus or using the Student Desktop. Read more about it in our guide about saving files.
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Printing
While you are studying at SRUC, there's a high chance that you'll need to print out some of your work at some point. To help with this, there are large multi-function printers (which can also scan and photocopy) situated on each campus. Here you will be able to print out your work in black and white or colour onto A4 and A3 paper.
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Mobile apps
You can access many of the systems you will use at college from a mobile device, such as Outlook, One Drive and MYSRUC. We have a guide about mobile apps available for you.
MySRUC app
The MySRUC app has been developed to give you a single point of access to all sorts of useful information about SRUC including access to your timetables, email, library, SRUCSA, Moodle sites etc. You can access My SRUC by going to my.sruc.ac.uk or by searching 'SRUC' in the App Store (iPhone) or Google Play Store (Android).
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WiFi
At SRUC you will have access to WiFi through Eduroam, a WiFi service that is used by educational and research institutions all over the world. It allows students and staff to log in with the same details at any of them. Find out more in our Wifi guide.
Which device and how to connect
Our guidance on devices and connectivity will provide you with suggestions around the minimum requirements for a laptop or desktop, what your connectivity should be and some pointers should you wish to purchase a new device.
Multifactor authentication
MFA (multifactor authentication) is used to secure logins to SRUC systems. The web desktop can be used with all types of MFA (text message, Authenticator app and so on). It's compatible with Apple and Microsoft systems, without the need for any additional downloads. Log on using the format studentnumber@sruc.ac.uk and your password.
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IT programmes and systems you will need to study with us at SRUC:
Moodle
Moodle is our online learning platform, and both your induction and teaching will be hosted there – meaning it is the main place where you will find information about and materials for your course.
Learn more about Moodle
Log in to Moodle
If you need help accessing Moodle or resetting your password, contact IDS on sidssd@sruc.ac.uk
Mahara
We offer Mahara to our students.
Using Mahara, students and staff create their personal learning stories by uploading evidence of activities they have participated in, and embedding publicly accessible content they have previously put online. They can write reflections on their experiences that frame this evidence, map it to competencies or registration requirements, and provide necessary context.
Mahara can be used for many different portfolio purposes, such as study, professional development, work-integrated learning, assessment, showcase and presentation, and employability.
Watch an introductory video about using Mahara
Visit the Mahara website to learn more
Microsoft Office (Office 365)
When you join us you get an SRUC email address and access to Office 365, for free. This lasts for the duration of your studies at SRUC.
Office 365 is the latest version of Microsoft Office and gives you access all applications including Outlook and Word. Here's an Office 365 access tutorial for you to learn the basics Microsoft Outlook to read and write emails. You can find out more about the layout of Outlook and how to navigate to the different tools by watching the beginner's guide to Microsoft Office using the link below.
Learn more about using Microsoft Office
Microsoft Teams
Microsoft Teams is the ultimate messaging app for your organization—a workspace for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji! All in one place, all in the open, all accessible to everyone.
Learn how to sign in for the first time and navigate your teams and channels
Kaltura
Think of Kaltura as a virtual classroom at SRUC.
To participate in a Kaltura meeting room, you do not need to download or install anything. Just connect to the room via the Chrome or Firefox browsers on your computer or Android device.
Log in to Kaltura
Student Desktop
The Student Desktop is available to all students from home or from your own laptop on campus to allow you to have the same experience as working on SRUC desktop machines.
To access Student Desktop, log in via your web browser.
Should you have issues with the web version you can also download an RDP (Remote Desktop) file to your machine. This method should only be used if you are unable to use the Student Desktop via the web browser.
Learn how to download a remote desktop here.
Virtual PC
Our Virtual PC for students contains all the software students can access on our physical PC's on campus, but which need too much digital resource to fit on our Student Desktop.
This includes software like ArcGIS, Free Pascal, QGIS, R / R for Windows / R Studio, Sketchup 2020, Audacity, Autocad Lt 2016, Gimp 2, HEC-RAS 5.0.7, Ndicea Read&Write 10.
For things like standard access to Microsoft Office documents and shared and personal Drive access you should use the Student Desktop instead.
Download the Virtual PC files
Read the Virtual PC user guide
Need more help?
Shared Service Delivery (SSD) can help you with a wide range of issues from connecting to WiFi to logging into your accounts.
You can email us on sidssd@sruc.ac.uk or call 0131 535 4444.
We are available Monday to Thursday 8am–5:30pm and Friday 8am–5pm.
If you contact us by e-mail, please provide the following information:
Your name
Your matriculation/student number
A contact phone number
A full description of the problem you are experiencing
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Health & wellbeing
SRUC has a variety of support available for the physical and mental well-being of our students.
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IT Support
Shared Service Delivery (SSD) can help students with a wide range of issues. Email us on sidssd@sruc.ac.uk or call 0131 535 4444
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Career services
The courses offered at SRUC are very varied and open up a huge range of possible career paths.
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Student life
Explore what life is like at SRUC from before your arrival all the way through to graduation. Find campus and accommodation information, tips, checklists and helpful information on getting started at SRUC. You can also find information on student support services, term dates & timetables, Moodle and more.
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