Multi-factor authentication (MFA) is an additional layer of security that keeps your account safe. It means you will be asked to confirm it’s really you when you log on to SRUC systems. You will use something you know (your password) with something you have (such as your smartphone) to confirm your identity.

When you log on to your account after entering your username and password, you will be asked to verify that the login is genuine and done by you. This is usually in the form of an automated phone call (preferred method) or by clicking ‘approve’ on a Microsoft Authenticator app.

You won’t need to use MFA when you’re on campus, you will only be asked to MFA authenticate when using Office 365 or Student Desktop off campus (for example at home).



Setting up Multi-factor authentication (MFA)

You need to register your account with MFA. You only need to do this set up once. Before you start, you will need a phone and a computer with internet access.

  1. Open the MFA setup and log in with your SRUC username and password. Your username will be in the format, for example

  2. Select the authentication methods you wish to use and enter your phone number.

  3. You'll receive a free, automated call. When prompted use the # key to approve (if you are prompted to enter the £ key then still use # key)

  4. Your PC screen will then ask you to finish the set up.



Learn more about Multi-factor authentication

Need more help?

Shared Service Delivery (SSD) can help students with a wide range of issues from connecting to WiFi to logging into your accounts.

You can email us on or call 0131 535 4444
We are available Monday to Friday 8am - 4:30pm.


If you contact us by e-mail, please provide the following information:

Your name
Your matriculation/student number
A contact phone number
A full description of the problem you are experiencing

Explore more:

Find and apply for your course

Explore our academic and training course catalogues, check out our virtual experience, request a prospectus, find out how to apply to study with us, learn about fees and funding opportunities, and more.

Explore more

Pathways to Study

Explore all the ways you can learn at SRUC. From entry-level to Master's degree and beyond, full or part time study, distance learning, apprenticeships, mature students and courses for schools. We're here to help you and your business thrive.

Explore more

Contact Us

Can't find what you're looking for? Get in touch!

Get in touch