Technical Customer Advisor (Visitor Engagement Ranger at Scottish Water Reservoirs) - Scottish Water

The Company:

Scottish Water looks after 300 reservoirs – essential for drinking water, and cherished natural spaces for communities and visitors. We’re committed to responsible public access, supporting tourism, and connecting people with their environment.

Scottish Water is a publicly owned utility company responsible for providing clean drinking water and wastewater services across Scotland. Serving millions of customers every day, the organisation plays a vital role in protecting public health, supporting communities, and caring for the environment. Scottish Water is committed to sustainability, innovation, and delivering excellent customer service, while investing in infrastructure and environmental improvements for future generations.

The Candidate:

You’ll have experience working with the public in a customer-focused role, with strong communication skills to provide information, solve problems, and reassure visitors. A solid understanding of the Scottish Outdoor Access Code and related legislation is essential.

You’ll enjoy working outdoors, covering rough terrain in all weather. Since much of the role is independent, self-motivation is key, but you should also be keen to support team goals.

The Package:

• While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

• You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. 

• When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.  

• For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.  

• As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.