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The following documents are available for download. Documents in PDF format can be read using Adobe Reader.

MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.

CHP Flowchart

Complaints Handling Procedure Flowchart

CHP Flowchart (199.74 KB, PDF)

SRUC Complaints Handling Procedure

Complaints Handling Procedure Document

SRUC CHP - Guide for the Public

SRUC Complaints Handling Procedure - Guide for the Public

Complaints Form

Complaints Form

Complaints Form (222.71 KB, DOCX)

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