Any personal data collected through this website will be treated as confidential in line with the principles of the:
and associated legislation such as the:
Personal data means any information that can link back to a living individual such as name, address or e-mail address. Personal Information can be both in electronic format and paper based.
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The information on this web site is protected by SRUC copyright and may be reproduced without formal permission or charge ONLY for personal use. You may not use the content or any part of it in any other work or publication, without our prior written consent, whether that other work or publication be in electronic copy, hard copy or any other form whatsoever.
In the supply of our services and the conduct of our business, SRUC will apply the following general standards:
We will provide accurate information about our services and our charges. This will help you determine what we have to offer and will inform you of any preparation you may need to make so you can take full advantage of the services we provide. For those thinking of studying with us, we will provide you with clear information on the courses on offer, the entry requirements, how to apply and the services for students that are available.
We will do our absolute best to keep appointments - both at your premises and at our premises - at the time agreed. If, exceptionally, we have to cancel an appointment we will arrange a new appointment to suit you. If we are unavoidably delayed we will tell you why and, if necessary, arrange a new appointment. If, for any reason, we have to visit your premises at short notice we will do our best to minimise any inconvenience to you.
We will answer all correspondence within 5 days of receipt, or, if this is impossible, we will write to explain when a full reply can be expected. We will answer telephone calls courteously and promptly. If we cannot deal with your enquiry, we will pass you on to someone who we believe will be able to, or arrange for someone to call you back. We will tell you the name of the person who is dealing with your request or whom you should contact by telephone or letter. At all times we will offer a personalised service in a professional and friendly manner.
We will treat all information you provide us with in complete confidence, and will not divulge it to any third party without your agreement. We will provide facilities for private discussion if necessary but please let us know in advance, so that we can ensure facilities are available.
We will make provision to inform industry and the general public about our services and the operation of our business. We will inform local communities of any arrangements for public access to our resources and facilities.
We undertake regular internal and external audits and reviews of our services and are always seeking ways in which our services might be improved. If you have any suggestions please let us know by writing to your service provider, or the appropriate service manager in the following areas:
If you are unhappy with our service please let us know. We can deal most quickly with your concerns if you discuss them first with your service provider. You can register a concern by letter, by telephone, fax, email or in person. If you wish your concern to be considered by someone else, you should contact the appropriate person. It will help us to investigate the problem if you set out the facts in writing as fully as possible. We will acknowledge your letter promptly, investigate fully and reply within ten working days.